These Terms & Conditions ("Terms") apply to all upholstery, curtain-making, soft furnishing, and related services ("Services") provided by Simon Houlding Upholstery Ltd ("Supplier") to business customers ("Client"). By placing an order, the Client agrees to these Terms.
"Goods" - all materials, fabrics, products, or items supplied by the Supplier.
"Services" - upholstery work, curtain production, installation, repair, or related work.
"Order" - the agreed quotation, work order, or written confirmation of requested Services.
Quotations are valid for 30 days unless stated otherwise.
An Order is only accepted once confirmed in writing by the Supplier.
Changes requested after acceptance may incur additional charges and revised timeframes.
Prices exclude VAT unless stated otherwise.
A 50% deposit may be required before work begins.
Remaining balance is due upon completion or prior to delivery/installation.
Account customers: 30-day payment terms from invoice date.
Interim payments will be requested on long term projects.
Late payments may incur interest at 8% above the Bank of England base rate.
Supplier may provide fabric or work with Client-supplied materials.
When the Client provides materials, the Supplier accepts no liability for defects, performance, or behaviour of the fabric.
Variations in colour, texture, or behaviour of materials are normal.
The Client is responsible for accuracy of measurements unless Supplier undertakes a site visit.
Additional charges apply if errors in Client measurements affect the outcome.
Handmade/bespoke items may show natural variations.
Lead times are estimates only.
The Supplier is not liable for delays caused by supply chain issues or events beyond its control.
Delivery/installation dates are approximate.
Risk transfers to the Client upon delivery or installation.
Client must ensure safe and adequate access to installation site.
Workmanship is warranted for 5 years from completion.
Warranty excludes normal wear and tear, misuse, fading, shrinking, or damage by third parties.
Defects must be reported within 7 days of delivery or installation.
Bespoke orders are non-cancellable once materials have been cut or work has started.
Pre-start cancellations may incur charges.
Postponements with less than 48 hours' notice may incur fees.
Ownership of Goods remains with the Supplier until full payment is received.
Supplier's total liability is limited to the price of the Goods/Services provided.
Supplier is not liable for loss of profits or consequential loss.
Nothing limits liability for death or personal injury due to negligence.
Client must prepare the site, ensure safe access, and remove existing fittings unless agreed otherwise.
Designs and creative concepts remain Supplier's property unless otherwise agreed.
Supplier is not liable for delays caused by circumstances beyond its control.
These Terms are governed by the laws of England & Wales.
Supplier may update these Terms at any time, not affecting existing confirmed Orders unless agreed.